Support that starts with an answer.
Ask our AI support assistant about setup, pairing, firmware, compatibility, and troubleshooting across Aeotec products. If it cannot resolve the issue, we will point you to the right next step.
Describe the problem in your own words.
You do not need the perfect product name or technical vocabulary. Tell us what is happening, what you have already tried, and which hub or platform you are using if you know it.
Prefer to browse or contact our team?
Use the path that fits what you need. Product documentation and firmware remain available from Aeotec, while Aeotec Americas can help with orders, warranty, channel, and business inquiries.
Product guides & firmware
Browse official Aeotec user guides, technical specifications, setup articles, and firmware resources.
Browse Aeotec Help Desk ↗Warranty & replacement
Review general warranty coverage and product-specific terms, then submit a warranty or replacement inquiry if you still need assistance.
View Warranty Information →Installer, builder, or deployment support
Get help with product selection, sourcing, technical guidance, channel programs, and larger smart-home deployments.
Explore Professional Solutions →Still not resolved?
Our support assistant will route unresolved technical issues to the appropriate next step. For nontechnical questions, Aeotec Americas is here to help.