Privacy Policy

Information we may collect

The information we collect depends on how you use the site. It may include information you provide directly and limited technical information generated when you use the site.

• Contact details such as your name, email address, company, and the content of a message you submit.
• Order, warranty, product, project, or support information you choose to provide.
• Questions and follow-up information submitted through the AI support experience.
• Basic technical information associated with use of the website, such as browser, device, page, and network information that may be collected by our hosting, security, or analytics providers.

How we use information

We may use information to respond to inquiries, provide support, process or assist with orders and warranty matters, evaluate business or professional opportunities, operate and secure the website, improve our support resources, and comply with legal obligations.

We may also use aggregated or de-identified information to understand common support issues and improve the customer experience.

AI support

Questions submitted through the Aeotec Americas AI support experience may be processed by technology service providers in order to retrieve relevant support material and generate a response. The support tool is designed to work from official and curated product-support information, but automated responses can be incomplete or incorrect.

Do not submit passwords, payment-card information, private access credentials, or other sensitive information through the support assistant.

Service providers and disclosures

We may share information with vendors that provide services such as website hosting, forms, cloud infrastructure, communications, analytics, security, support technology, fulfillment, and other operational services. These providers may process information on our behalf as necessary to perform those services.

We may also disclose information when required by law, to protect rights or safety, to investigate misuse or fraud, or in connection with a merger, acquisition, financing, sale, or transfer of all or part of a business.

Cookies and similar technologies

The site and its service providers may use cookies or similar technologies for core website functionality, security, preferences, performance, and analytics. Browser settings may allow you to limit or block some of these technologies, although doing so can affect site functionality.

Data retention and security

We retain information for as long as reasonably necessary for the purpose for which it was collected, to maintain business records, resolve disputes, enforce agreements, and meet legal or operational requirements.

We use reasonable administrative and technical safeguards appropriate to the information we handle. No online service, however, can guarantee absolute security.

Your choices and privacy rights

Depending on where you live, applicable law may provide rights relating to personal information. You may contact us to request access, correction, deletion, or other assistance regarding information associated with you. We may need to verify a request before acting on it.

To make a privacy request, use our contact form and identify the request as a privacy matter.

Children

This website is intended for a general audience and is not directed to children under 13. We do not knowingly seek personal information from children through this site.

Third-party sites

The site may link to third-party websites, including product, support, platform, and commerce destinations. Their privacy practices are governed by their own policies, not this Privacy Policy.

Changes to this policy

We may update this Privacy Policy as our website, services, and practices change. The date at the top of this page indicates the most recent revision.